Shipping & Payment

Delivery Service

When placing an order, the customer can enter the desired shipping address. This may differ from the billing address. The following shipping options are generally available: 

• Delivery to the address of your choice 

• Delivery to an existing Bijou les Boutiques location 

Items delivered to a Bijou les Boutiques location must be picked up within 10 calendar days. Ordered merchandise that is not picked up within 10 calendar days will be returned to the central warehouse. The order will be canceled.

Please note the respective opening hours when picking up your order. 

Delivery Time

Delivery to a residential address within Switzerland or to a Bijou les Boutiques store typically takes 2–4 business days from the time the order is placed. Depending on the product and circumstances, delivery may be delayed.

Payment Method

The price stated on the order confirmation will be billed. The list of accepted payment methods is subject to change. Accepted payment methods are those currently available and selectable in the online store, which include real-time payment methods (credit card, TWINT, Postfinance). Gift certificates and member vouchers can also be redeemed online. 

Real-time payment methods

Gygax Retail AG does not store customers' credit card information. The data stored by Gygax Retail AG serves solely as proof of the transaction between the customer and Gygax Retail AG. 

Prices

All prices are listed in CHF, including VAT. 

Not included are any shipping costs of CHF 4.90 for orders under CHF 80.00. For large pieces of furniture, a flat-rate transportation fee of CHF 0.60 per kilometer (from Sutz) and CHF 50.00 per hour per driver applies. These costs will be billed separately. Payment for all orders is accepted exclusively in Swiss francs. Gygax Retail AG reserves the right to change prices at any time. However, the prices valid on the order date and specified on the order confirmation always apply to products ordered by customers, unless there is an obvious error.

Order Confirmation

Every order and every change is confirmed to customers via email. By placing an order, customers agree to these Terms and Conditions and the prices listed. 

Gygax Retail AG reserves the right to cancel part or all of an order after the automatic order confirmation. In this case, the purchase amount will be refunded to the customer.

Returns

It is the customer’s responsibility to inspect the merchandise immediately upon delivery and to report any defects or discrepancies from their order. The customer may return defective merchandise, or items that do not fit or are not to their liking, within 14 calendar days without providing a reason. The 14-calendar-day period is determined by the date the package was received and the postmark on the return shipment. Returns must be made in the original packaging and include the enclosed return form. Only unworn, clean, undamaged, and complete merchandise, with all tags attached and in the original Bijou les Boutiques packaging, will be accepted for return. Clothing withouta Bijou les Boutiques price tag is considered worn and will not be accepted for return. Customers are responsible for shipping costs in the event of a return. Upon receipt of the goods,Gygax RetailAGwill inspect the returns and determine whether they are in perfect condition and eligible for a credit. The refund will be issued via the same payment method used for the original purchase. Only the value of the goods will be refunded. Any shipping costs incurred will not be credited.

Return Address for Orders

Gygax RetailAG
Burrirain 56
CH-2572 Täuffelen
Switzerland

All items may be returned within the specified period, provided they have not been used or worn. The customer should keep the proof of mailing, as this serves as evidence in the event that the package is lost. Once the return period has expired, the purchase is considered final. Excluded from the right of return are used items, items ordered or custom-made according to specific customer requests, and items without an attached price tag.

In addition, customers are free to return the products they ordered to any of the existing stores.To do so, they must return the item in question in its original Bijou les Boutiques packaging, along with the return form included with the order. The purchase price will not be refunded until the online store receives the merchandise at the return address. 

Reimbursement

If customers exercise their right to return an item, the amount charged will be refunded via the original payment method, unless the conditions listed under “Returns” have not been met. For returns shipped from a Bijou les Boutiques location, the refund will be processed only after the merchandise has arrived at the return address. This process may take a few days.

Since the online store and Bijou les Boutiques use different point-of-sale systems, the store cannot issue cash refunds.

Shipping Costs 

Orders under CHF 80.00 are subject to a shipping fee of CHF 4.90. Shipping is free for orders of CHF 80.00 or more.

Orders placed at Bijou les Boutiques always include free shipping. 

Bulky items (furniture such as cabinets, shelves, tables, armchairs, etc.) can be picked up free of charge at our warehouse at Hauptstrasse 37 in 2572 Sutz, or delivered to the desired home address for a flat-rate shipping fee. To calculate the applicable shipping costs, we ask customers to contact us. 

 

Sutz, April 2025